Technical Account Manager

Job Description:

ExLibris a ProQuest company products are a gateway to the world’s knowledge. Our vast collections span six centuries, all disciplines and, the diverse content needed by researchers. We provide the world’s largest collection of dissertations and theses. Researchers find three centuries of newspapers; more than half a billion academic e-books; collections of important scholarly journals and other content they need for primary source materials in their area of study.
The Technical Account Manager serves as a strategic advisor to customers and provides product functionality, technology and implementation consulting. This position will primarily supporting the CampusMhttp://www.campusm.com/ product.
Duties and Responsibilities:
·Partners with the Project Manager and other team members to deliver against project plans and Statement of Work (SOWs) for new customer integrations/implementations.
·Conducts performance and capacity management reviews of customer environments and provides recommendations.
·Ensures customer success, by providing both reactive support and pro-active services to enable the customer to successfully implement and deploy product solutions. 
·Mitigates technical dependencies and roadblocks to ensure a successful implementation and deployment.
·Serves as first point of escalation for customer concerns relating to technical issues and provides technical oversight and leadership for resolution.
·Provides customers with technical product advice during requirements definition and product discussions.
·Supports Sales teams in pre-sales demonstrations and technical discussions.
·Proactively works to build system integrations both within a team and independently.
·Participates in internal code reviews and discussions related to technical design/architecture.
·Manages and maintains all technical documentation required to support assigned customers.
·Maintains a high level of awareness and ability to demonstrate all aspects of the campusM solution.
·Bachelor of Science degree or higher in related field, such as Computer Science, plus at least 2 years’ related experience, or equivalent combination of education and experience.
·Minimum of 2 years’ of Java and web service development experience (covering Axis2/SOAP/REST/JDBC/Spring/Spring MVC/WSDL/XSD) in a customer facing role.
·Working knowledge of SQL, ideally Oracle, MS SQL or MySQL.
·Ability to cope well under pressure and with uncertainty.
·Flexible and adaptable in the face of changing priorities or circumstances.
·Ability to drive for results in order to meet deadlines.
·Good interpersonal skills with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships.
·Strong communication and presentation skills.
·Strong attention to detail and accuracy.
·Demonstrated effective planning and organizational skills.
·Excellent researching and problem solving skills.
Ancillary Qualifications:
Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.
·         Knowledge of Apache Tomcat and Apache Server
·         Knowledge of Linux/Unix
·         Knowledge of PHP
·         Knowledge of JavaScript
Other important information about this position:
·         This position can work out of one of the North American ProQuest office locations (Des Plaines, IL, Seattle, WA or Newton, MA).
·         Around 20% travel is required.
·         This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.
·         Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible. 
It’s an exciting time to be working for ProQuest!  While other companies might say they value work/life balance, ProQuest lives it. Our work environment is casual, we have great benefits and working hours are flexible. ProQuest offers excellent professional growth potential to help you thrive.   Join ProQuest today. 
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