Required professional experience:
Minimum 1 year of experience as a Linux system
Basic understanding of network and application monitoring concepts and management tools, such as Nagios, Zenoss or similar.
Experience providing service and communicating with a large scale customer base
Experience in technical analysis
Familiarity with Oracle, My SQL, Cassandra, Hadoop – advantage
Experience in a round the clock call center, NOC or HUB – advantage
Knowledge in scripting language (C-shell, bash, Perl) and programing – advantage
Knowledge in storage and backup – advantage
Knowledge in networking diagnosis – advantage
English at a very high level both written and spoken
Additional languages will be considered an advantage
Important skills / characteristics
Strong analytical skills and ability to collate and interpret data from various sources
Strong communication skills
Strong multitasking capabilities
Ability to work in a team and good rapport with others
Ability to independently learn
Organized and detail oriented
Candidate must be willing to work on a shift rotation basis
The representative will report to the 24x7 Hub and Tier1 Manager
Ex Libris is always on the look out for talented individuals who are interested in taking on challenging roles in a successful, international environment. Suitable candidates with relevant education, experience and technical skills are invited to join our team of over 450 professionals in the field of programming, information sciences, support, implementation, sales, marketing and administration.
Ex Libris offers you the opportunity to become part of a dynamic company that constantly has the employee's professional advancement in mind and be exposed to the fascinating information industry of the world.
About Ex Libris :
Ex Libris, a ProQuest company, is a leading global provider of cloud-based solutions for higher education. Offering SaaS solutions for the management and discovery of the full spectrum of library and scholarly materials, as well as mobile campus solutions driving student engagement and success, Ex Libris serves thousands of customers in 90 countries. For more information about Ex Libris, see our website, and join us on Facebook, YouTube, LinkedIn, and Twitter.