ExLibris

Infrastructure Support Analyst

Job Description:

Position Description:
 
ExLibris is seeking an exceptional and talented person to be part of the Infrastructure Team.    The Infrastructure Analyst will be required to analyze and resolve complex infrastructure and product related issues.  The analyst will work in Unix based Cloud and local customer environments.   The position will require cooperation with other support teams, Cloud Operations and Engineering and with Ex Libris customers around the world.  The analyst will be expected to have knowledge in areas such as Oracle, system administration and performance analysis tools, basic knowledge of the Ex Libris suite of products and in depth knowledge of MetaLib.     
 
Responsibilities include:
·          Investigating and troubleshooting escalated support issues related to infrastructure,  DBA, system administration, authentication and SSO systems
·          Communicating with other teams and customers
 
 
Relevant education:
BA/B.s.C in a relevant field
 
Required professional experience:
·          Experience in System, DBA, Unix and Networking
·          Knowledge of the following fields a significant advantage:
·          Apache, Tomcat servers
·          Web Applications
·          Firewalls, Load Balancers, Networking/IP.
·          Storage
·          VMware
·          Scripting and automation 
·          SSO systems
·          Electronic & information publishing
 
Required Languages  
English at a high level, written and spoken
Additional languages an advantage (French, Spanish, German) 
 
Important skills
·          Ability to work in a team and good rapport with others
·          Analytical abilities and an integrated perspective
·          Service orientation
·          Self-motivation and ability to maneuver in a multitasking environment
·          Independence, initiative and ability to learn and follow through on tasks
 
 
About Ex Libris :
Ex Libris, a ProQuest company, is a leading global provider of cloud-based solutions for higher education. Offering SaaS solutions for the management and discovery of the full spectrum of library and scholarly materials, as well as mobile campus solutions driving student engagement and success, Ex Libris serves thousands of customers in 90 countries. For more information about Ex Libris, see our website, and join us on Facebook, YouTube, LinkedIn, and Twitter
 
 
 

Requirements:

 

 


24x7 Analyst

Job Description:

 
Position Description:
Ex Libris Global Operations Business Unit is seeking an analyst for the 24/7 HUB operation. The 24/7 HUB monitors and oversees the entire Exlibris cloud and is meant to provide fast resolution to critical rising issues.   
 
Responsibilities include:
Work with and operate various monitoring and control systems.
Analyze and resolve critical issues within the cloud as they rise from the various monitoring systems.
Analyze and resolve weekly and monthly software update issues.
Perform analysis of critical cases raised by customers for all company products.
Maintain communication with clients and different elements within the organization.
Scripting and fixing new/existing monitoring checks.
Maintain a general overview of all activities performed in the cloud and raise red flags when relevant.
 
Relevant education:
BA degree in a relevant field – Computer Science, Industrial Engineering or a relevant retraining course
 

Requirements:

 

Required professional experience:
Minimum 1 year of experience as a Linux system 
Basic understanding of network and application monitoring concepts and management tools, such as Nagios, Zenoss or similar.
Experience providing service and communicating with a large scale customer base
Experience in technical analysis 
Familiarity with Oracle, My SQL, Cassandra, Hadoop – advantage
Experience in a round the clock call center, NOC or HUB – advantage
Knowledge in scripting language (C-shell, bash, Perl) and programing – advantage
Knowledge in storage and backup – advantage
Knowledge in networking diagnosis – advantage
 
Required Languages  
English at a very high level both written and spoken
Additional languages will be considered an advantage 
 
Important skills / characteristics
Service oriented
Strong analytical skills and ability to collate and interpret data from various sources
Strong communication skills
Strong multitasking capabilities
Ability to work in a team and good rapport with others
Ability to independently learn
Organized and detail oriented 
 
Candidate must be willing to work on a shift rotation basis
 
The representative will report to the 24x7 Hub and Tier1 Manager
 
Ex Libris is always on the look out for talented individuals who are interested in taking on challenging roles in a successful, international environment. Suitable candidates with relevant education, experience and technical skills are invited to join our team of over 450 professionals in the field of programming, information sciences, support, implementation, sales, marketing and administration.
Ex Libris offers you the opportunity to become part of a dynamic company that constantly has the employee's professional advancement in mind and be exposed to the fascinating information industry of the world.
 
About Ex Libris :
Ex Libris, a ProQuest company, is a leading global provider of cloud-based solutions for higher education. Offering SaaS solutions for the management and discovery of the full spectrum of library and scholarly materials, as well as mobile campus solutions driving student engagement and success, Ex Libris serves thousands of customers in 90 countries. For more information about Ex Libris, see our website, and join us on Facebook, YouTube, LinkedIn, and Twitter


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